JJ’s Handbags customers receiving defective merchandise have 30 days from original invoice date to return damaged or defective merchandise. ALL ORIGINAL TAGS MUST STILL BE ATTACHED. A valid invoice or receipt including the date of purchase must be presented to qualify for all returns or exchanges under the JJ’s Handbags warranty. Proof of damage or defect must be presented in picture form and submitted to email@example.com. Upon review and approval by return authorization department customers will receive a credit to their JJ’s Handbags account. JJ’s Handbags does not issue REFUNDS on wholesale purchases. CLEARANCE items are all FINAL SALE. JJ’s Handbags does NOT warranty reading glasses or sunglasses. Examples of qualifying manufacturing defects include issues with zipper construction, loose stitching or lining, hardware or embellishment malfunction. Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what will not be covered under our warranty are stains or color transfer from clothing dye, beverages or inclement weather, damage from curious pets, scratched, soiled spots or marks from normal use, discoloration from moisture, lost or stolen items, exposure to chemicals or products with alcohol, general improper care.
How to Request Return or Exchange
All return or exchange requests must be submitted to firstname.lastname@example.org. Please include the following information:
1. Web order number, purchase order number or invoice number
2. If there is no order or invoice number available please submit an image of proof of purchase
3. Include an image of the item that is to be returned, if the item is damaged or defective please include a detailed image of the items flaw as well
4. Preferred resolution. Example:
• Please issue a credit to my JJ’s Handbags account for use on future purchase
• Please replace item with identical item or most similar item
• Please issue a refund by original means of payment
• Please issue partial credit to my JJ’s Handbags account for future purchase
Allow five business days to complete all return and exchange claims in addition to three business days to process a received return package. Please be aware that JJ’s Handbags cannot issue a refund for any shipping fees incurred on customers behalf. All return shipments must be coordinated with customer service prior to shipment. Any return package to JJ’s Handbags that has not been coordinated prior to shipment will be refused at delivery. Please be sure to use an insured and traceable shipping method to return any package to JJ’s Handbags at senders expense, JJ’s Handbags is not responsible for any packages that are lost or stolen in transit. Lack of response on a returns claim query will be abandoned and voided after 30 calendar days. For the consideration of our return processing department we ask that each claim be submitted separately.
Mail all return packages to:
1725 W Williams Dr
Suite # 7
Phoenix, AZ 85027